912519647 (01) 500 4066 informes@normaliza.com comercial@normaliza.com Es

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Our Resources

Workflow Automation

Fully automated collections workflow.

SMART CHATBOTS

Digital channel management (Machine Learning).

SELF-SERVICE PORTAL

To negotiate and agree on promises 24 hours a day, 7 days a week.

CLOUD COLLECTIONS

Service (SaaS) adapts in a versatile way to the specific needs of your company without the need to invest in hardware.

DATA SECURITY

We have ISO/IEC 27001 security certifications to protect customer data

Collection software

With cutting-edge technology and the use of artificial intelligence.

Contact Center

Expert telephone advisors with negotiation power, trained and certified in debt collection management.

Home collection agents

Highly trained staff in home management, with the aim of achieving the best negotiation.

Big Data

Our extensive database allows us to have the highest contact rates in the market.

Automated communications to customers

With response and reception analysis. Virtual LAMP servers.

Mass SMS and WhatsApp Platform

Sending SMS and WhatsApp messages to debtors, using predictive markers on our platforms and API integration.

Benefits that our clients receive

Recovery of delinquent accounts in record time.

Personalized debt collection management.

Systematized reports.

Cutting-edge technology and artificial intelligence.

Disposal of liquidity held in non-performing accounts.

Multichannel collection platforms.